Feel free to call us toll free at 1.800.845.1807 to speak with a customer service representative.  If you prefer to contact us via email use the contact tab at the top of the page to ask a product question or inquire about an order you have placed. Some of our most common questions can be answered by choosing one of the links listed to the left.

Normal business hours are 8:30 am EST to 5:30 pm EST.

You can contact us at:
phone 1-800-845-1807 | fax 1-800-942-5421
PO Box 2909, Irmo, South Carolina 29063
local phone 803-407-4938 | local fax 803-749-1179 
email: customerservice@jonesawards.com

Our Federal Tax ID# 57-0739248

Our guarantee is very simple and unconditional. If you are not completely satisfied with everything you receive from us for any reason, at any time, call for a return authorization number, and we'll refund your money or cancel your invoice. Simple as that.